Job Description:- Inbound Technical Support
Interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, desktop.
Roles & Responsibilities:- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.Candidate Profile- Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply. BE/Btech freshers are not eligible (at least 6 months ICC Experience)Excellent verbal and written communication skills.Flexible with 24/7 Environment.
Salary up to 24,000 take home & attractive Incentives amount.Additional Benefits-
Two-way A/C cabs. (Convergys was awarded for best in industry transport service).Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Education Assistance plan Annual entitlement of up to INR 24,000.Employee / corporate discounts at majority of retail chains / hospitals / laboratories. For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address
Yashika-9873720416, Parul – 8860634828
Phone NumberNot found
Experience0 year - 5 year
INDUSTRYBPO , Call Centre , ITES
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